Customer Service Archives | Page 3 of 4 | Blog | Security Guard Management System

Guard Tour Client Portal: An Effective Way To Enhance Customer Service

A guard tour client portal integrated into your guard tour system can be one of the best features available for you to enhance customer service in a foolproof way. Don’t believe us? Today, that’s what we are here to talk about briefly. To help you understand how a guard tour client portal is the key to a lot of your customer service troubles and also a great way to impress your first-time security service buyer. So, without much ado let’s get started, shall we? 1. Improved Reliability Granting access to [...]

By GuardsPro|2020-05-27T05:35:45+00:00May 2, 2019|Customer Service|

How Helping Security Guards On Patrol Can Also Help Your Customers?

Running a successful security guard business means achieving your vision and your mission in order to meet your customer’s expectations. Right, isn’t it? But, are you sure it’s just that and not even a bit about your security guards on patrol doing their job? Well, if you say yes, you’ll need to reconsider it and understand the fact that successful business comes not only from having happy customers but also happy employees. And that’s what we are here to discuss, how helping your security guards on patrol can help your [...]

By GuardsPro|2020-05-27T05:40:37+00:00February 22, 2019|Customer Service|

How To Exceed New Client Expectations Using Guardso 5.0?

Can Guardso 5.0 really help exceed your new client expectations? Well, to be honest, that ultimately depends on their needs, doesn't it? And for that, one should first of all be aware of what they need. So, you can invest the same amount of time, energy, and commitment put into building the business from scratch. To do just that, there is no better way than efficiently managing their expectations from start to finish. When you deliver services that exceed their expectations, it demonstrates added value. But, how do you plan [...]

By GuardsPro|2020-05-27T05:37:59+00:00January 17, 2019|Customer Service|

How To Impress Your First-Time Security Service Buyers?

First-time buyers are a brand new opportunity for your security service company to go above-and-beyond to wow them. To turn those new buyers into raving fans so that not only do they refer new clients to you but can help you to reinforce your reputation over others. How? Well, it doesn’t take that many efforts if you’re on the right track. All it requires is a little understanding of their needs & wants and the perfect guard tour system to exceed their expectations. So, let’s discover simple yet effective ways [...]

By GuardsPro|2020-06-24T08:17:46+00:00December 19, 2018|Customer Service|

How Visitor Management System Can Help You Improve Customer Service

There are a number of organizations that still use pen and paper to document visitor details. But then are also those who have set themselves free from the clutch of traditional approaches. Visitor management system as we all know it today is digitalizing this process in a way one could have never fathomed. Improving customer service is its yet another perk that’s quite underrated. So, here we are to explore this not often traversed territory. If you’re excited much, then let's get started. 4 VMS Benefits That Will Improve Your [...]

By GuardsPro|2020-06-24T08:28:43+00:00November 23, 2018|Customer Service|

How To Regain Customer Trust To Revive Your Private Patrol Business?

Loyal customers are the reasons why businesses thrive. Losing them can turn into a costly affair. But, keeping them is also not an easy task. It requires consistently meeting and exceeding customer expectations. But, in a private patrol business, what’s even tougher is regaining the trust of a loyal customer. Don’t let the situation get to that point where you have to find ways to make it alright. Initially work to reduce as well as eliminate dissatisfaction among your customers. Learn, how to wow them. But, if you ever find [...]

By GuardsPro|2020-06-24T08:49:54+00:00October 27, 2018|Customer Service|

Do You Want To Boost Your Guards Customer Service Skills? Use Guard Patrol System!

Customer service skills aren’t just meant for every support employee to wow the customers that they interact with on a daily basis. They are also essential for all those employees interacting with customers in one way or the other. Take a closer look at the job a security guard entails, and you’ll realize, he is no different. So, what is it that you can do to boost their effective customer service skills? We’ll say, try a guard patrol system. But, why, is that you’re wondering? If yes, we have three [...]

By GuardsPro|2020-06-24T08:56:30+00:00October 8, 2018|Customer Service|

My Client Has Switched 5 Private Security Companies. How I Made Him Stay.

A client leaving a business in the first place is a complicated subject. But, when that same client switches 5 other private security companies, there must a reason good enough to do that. Often such behaviour of a client depending on the nature of the business can leave a devastating impact on the private security companies. But, if that courtship is managed appropriately, there is no way you can lose your valuable clients. They are the lifeblood of the private security companies. Even when it’s not an easy task to [...]

By GuardsPro|2020-06-24T09:07:03+00:00September 14, 2018|Customer Service|

Can Security Guard System Help You Avoid Client Lawsuits?

The ultimate responsibility of every private patrol company owner is to do everything in power to limit risks in order to keep the business running smoothly. But, the reality is that lawsuit, or even the threat of a lawsuit is inevitable. So, how does one go about safeguarding oneself against client lawsuits? Security guard system is one answer that not many know can be utilized to their advantage. Truth be told, you’ll be surprised to know that a security guard system is one fine piece of technology designed in a [...]

By GuardsPro|2020-06-24T09:17:13+00:00August 30, 2018|Customer Service|

How To Use A Security Guard Patrol System To Improve Your Customer Experience Strategy

Customers are the ultimate judge of the quality of service you provide, be it in any industry. But did you ever stop for a moment to wonder, how exactly are those conclusions drawn? Don’t be surprised if we tell you, it’s all about the experience you, your management, your security guard patrol system as well as the security guards have provided them right from the first point of contact. Companies today have realized this fact and are therefore using customer experience strategies to achieve increased revenue, higher customer satisfaction rates, [...]

By GuardsPro|2020-06-24T09:22:30+00:00August 10, 2018|Customer Service|

Important Factors For Security Patrol Companies To Investigate Bad Customer Service

Customer service, in today’s competitive market, is an essential factor in nurturing customer loyalty. Everyone’s aware of how a single interaction between the customer and the company is capable of making or breaking their relationship? Yet, a lot of security patrol companies do not begin to acknowledge, monitor, measure or manage the process until it gets too late. Unlike others, if you are struggling with bad customer service despite all your efforts, consider investigating the following factors to help bring your security patrol company back on track. 1. Customer Service [...]

By GuardsPro|2018-08-17T04:08:26+00:00July 24, 2018|Customer Service|

Guard Tour Client Portal: A Unique Way To Revamp Your Bond With The Clients

Do you know, what’s the most challenging thing for a business to achieve in the long term? Loyal clients! That’s right. They unarguably are one of the most significant factors for starting as well as sustaining a successful business. The more successful you are at building stronger bonds with them, the chances of you being more affluent increase by several folds. Thankfully, guard tour client portal as a significant part of the guard patrol solution helps to overcome this hurdle effortlessly. These client portals are significantly gaining popularity among private [...]

By GuardsPro|2018-08-17T03:55:44+00:00July 5, 2018|Customer Service|