Why is it Important For Security Guard Companies to do Security Assessments and Audits?

Property and facility managers don’t only hire security guard companies for men in uniforms. They are hiring security experts to improve security and keep their property and facilities safe. And besides having concerns about guards not doing what they are supposed to, clients have concerns and questions regarding the overall security of their property. So, when someone is hiring your security guard company, they may be asking you questions such as: “Where should I place some new security cameras”? Or “Do I have adequate lighting out in the parking lot?” [...]

By |2021-11-16T14:22:53+00:00November 16, 2021|Customer Service|0 Comments

Benefits of Hiring Security Guards for Your Workplace

Regardless of the size of your business, theft and other crimes can cost your company a significant amount. That is where having security guards can benefit you. Managing the security guards is also easy with a security guard management system. Security patrol app helps you ensure that you are receiving the benefits one would expect from security guards. Security guards are hired by many companies as a preventive measure, but their services are not limited to that. Onsite security guards also offer other additional benefits. If you are considering hiring [...]

By |2021-07-01T13:36:47+00:00July 1, 2021|Customer Service|8 Comments

Aspects to consider when hiring a security guard

Hiring a security guard is essential for protecting your property or business. You need to hire a security guard from a quality security service company. This means hiring the best security guard for the job. A security guard should be trained and needs to be skilled in his job. The person who is responsible for security should be fully aware and vigilant. Their presence in your business or property should provide you the peace of mind.  There are various things that you need to consider before hiring a security guard. [...]

By |2021-06-06T09:50:46+00:00May 2, 2021|Customer Service, Latest Articles|2 Comments

Poor Customer Service Traits Security Guard Companies Must Avoid

Customer service is often the most overlooked part of a lot of the security guard companies that is crucial for gaining and retaining valuable clients. With one negative experience you may lose not only your potential client but also an existing one. The good news is that in order to improve your customer service, you don’t have to completely redo your business model.  When it comes to good customer service traits, professional security guard companies know how to recognize them. They don’t just stop there. To further add value to [...]

By |2021-06-06T09:53:18+00:00April 30, 2021|Customer Service, Latest Articles|0 Comments

Tips for a Security Guard to Defuse a Potentially Violent Confrontation

It is always better to defuse the situation before the violence occurs. Many times, an enraged employee or customer can be calmed with just help before they lose control of their emotion.  As a security guard, you can quickly gain control of a hostile situation if you keep these tips in mind.  Plan Forward  With a strategic plan, you can remain one step forward of anyone involved in a potentially violent situation. When you start working as a security guard in a new location, take your time to get familiar [...]

By |2021-06-06T09:57:30+00:00April 25, 2021|Customer Service|0 Comments

Do Healthcare Facilities Need Security Guard Services?

Security companies offer various services. Security for healthcare facility is one of their most valuable offerings. Various kinds of people come and go to the hospital. Hospitals need to have security guards to ensure the security of the employees, patients, and all the people inside the premises. When patients come to your hospital or medical facility, they should only have to be concerned about their own health issues instead of security issues. There are many reasons for a healthcare facility to have security guard services. Some of them are listed [...]

By |2021-06-06T10:03:49+00:00April 5, 2021|Customer Service|0 Comments

Simple Checklist For Private Patrol Companies To Start Measuring Customer Experience

Poor customer experience is one of the main reasons why customers today choose to take their business elsewhere. Customer experience has moved to the center stage of every business and customers are happy to pay more for a great experience. For private patrol companies to work on it and improve their customer’s overall experience they’ll not only need to admit that there’s room for improvement but also measure it to find out where you currently stand. Here’s the only checklist private patrol companies like yours will need to get started [...]

By |2020-11-21T18:11:19+00:00November 21, 2020|Customer Service, Latest Articles|0 Comments

Delivering Effective Customer Service During Covid-19: A Quick Guide For Private Patrol Companies

COIVD-19 has forced private patrol companies to move at unprecedented speed to serve their clients with quality. The reason being, in these typical times, if the customer services are unhelpful, unreliable, or just hard to get in touch with, no matter how great the security services are, private patrol companies will lose your customers over it. Therefore, the execution of not only security services is more important than ever before but also having clear communication with clients is vital. Here’s a quick guide for private patrol companies like yours to [...]

By |2020-09-11T04:40:09+00:00September 6, 2020|Customer Service, Latest Articles|0 Comments

Redefine Client Communication With Guardso Client Portal During COVID-19

The COVID-19 pandemic is throwing unprecedented challenges at all security guard companies. And finding reliable ways to keep the clients informed and connected with them during the pandemic is one of the crucial ones of all. Your clients may be on self-quarantine, but that should not stop you from staying connected with them or providing excellent security services. Guardso client portal is designed to ensure that and help security guard companies collaborate with their clients in a completely safe environment. Let’s take a look at how it can turn the [...]

By |2020-06-29T07:01:24+00:00June 27, 2020|Customer Service, Latest Articles|0 Comments

Why Client Portal Access For Your Clients Is No Longer An Option But A Must?

Customer support, nowadays, isn’t what it once used to be. Today, customers don’t want to spend their time waiting to speak to a support agent over the phone or depend on any of the traditional channels of communication. They would any day choose self-service over anything else. This increased dependence on self-service has made it necessary for the security guard companies to implement Guardso client portal where they can share all the information the clients will need. Further, take a look at why Guardso client portal is no longer an [...]

5 Reasons Why No Client Of A Security Guard Company Want Paper Reports

Guardso has rapidly become the leading guard tour software in the industry. The sole reason behind it is the fact that with its numerous practical features, it has brought efficiency to security guard companies in many ways. The one feature most appreciated by every security guard company was & still is the online reporting software. It allows the guards to easily share reports with their supervisors, and eventually with the clients to view online. All they need is a security guard app to share reports live, not just a single [...]

By |2020-05-27T05:03:27+00:00January 29, 2020|Best Articles, Customer Service|0 Comments

How Bad Customer Service Can Cost Your Security Guard Business?

Customer service is one of the most critical aspects of a security guard business. It plays a critical role in retaining the clients to extract more value from them over time. By delivering not only outstanding security services but also top-notch customer services, you can recoup client acquisition costs & cultivate a loyal client base. But often in the process to grow the security guard business quickly, good customer service takes a back seat. And that’s how poor or no customer service at all starts impacting the overall profitability of [...]

By |2020-05-27T05:08:27+00:00November 26, 2019|Customer Service|0 Comments
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