Customer service skills aren’t just meant for every support employee to wow the customers that they interact with on a daily basis. They are also essential for all those employees interacting with customers in one way or the other. Take a closer look at the job a security guard entails, and you’ll realize, he is no different. So, what is it that you can do to boost their effective customer service skills? We’ll say, try a guard patrol system.
But, why, is that you’re wondering? If yes, we have three solid reasons you ought to know how a guard patrol system can help enhance those skills
- Empowers You To Put Your Customer First
The first & the foremost job of every security guard is to set their priorities straight. To be able to do that, guards must possess the ability to patiently listen to everything customers has to say to prevent problems that might escalate into a serious issue. Though often in this process, security guards tend to get occupied with taking notes than paying enough attention to the customers. To give them a sense of personal contact, guard patrol system’s mobile patrol app can with just one tap record video and audio to help them concentrate where they need to.
- Enables Quick & Clear Communication
Security guards are sure to run into scenarios that might require instant problem-solving skills. They might even be asked to call the police for further investigation. But, before all that happens, they are required to quickly & clearly communicate it all to their superiors which without a mobile patrol app of guard patrol system is quite not possible today. Using it, they will be able to effectively interact with several customers at once to get to all the details right. Thus, helping boost their communication skills.
- Encourages Formal & Positive Language
Communication need not be only between a guard and a customer, and that too in person. This skill can also come in handy with clients and with other co-workers or superiors while writing official security guard reports. To be able to send them in real-time as allowed by Guardso from a mobile patrol app can push them to use more formal and positive language. Following this practice through security guard reports can encourage them to use similar language with their customer in real-time.
So, try maximizing your security patrol system to boost your guard’s customer service skills.
Great customer service is the holy grail of business. Without appropriate customer service skills, it means nothing, even for the security guards who at times have to interact with customers. I have found Guardso very useful as stated in this blog posts and much more. But, I recommend you explore it for yourself.
Wonderful article! Superb!
Hey, Shalini, this post realized me what I am doing wrong. Thank you !!! 😊