Customer Service Archives - Page 4 of 4 - Blog | Security Guard Management System

How To Deal With Demanding Clients Using Active Guard Patrol System

As the competition gets tough and the struggle to retain clients for longer periods of time intensifies, a major burden falls on the quality of customer service your private patrol firm is providing. Often the security guards find themselves at the helm of customer service on site when dealing directly with them is certain. Not more than often, security guards may encounter clients that are difficult. The way the guard handles these clients is enough to create or break the reputation of a private patrol firm. Let’s dig in to [...]

By GuardsPro|2018-08-17T03:49:22+00:00June 22, 2018|Customer Service|

5 Amazing Ways For A Private Patrol Company To Wow Their Clients

All businesses work their best to gain clients, but for the small business owners, the journey to an actual paying client often tends to be a tough one. But, what’s tougher with so much competition in the industry for a private patrol company is client loyalty. So, when the competition goes knocking on your client’s doors, how will you make sure your clients stay your clients? In such scenarios, it all goes beyond just caring for your clients - smart business consistently wow them. This may seem simple and obvious, [...]

By GuardsPro|2018-08-17T03:43:14+00:00June 6, 2018|Customer Service|

Preventative Patrols, What Are They And Why Private Security Firms Need To Make Them A Priority?

Of all the roles that a security guard plays, preventative patrols are perhaps the most important. But what is a preventative or private patrol? Why is essential to keeping clients’ sites safe? These are some of the questions that we will be tackling in this feature. So, first things first, what is a preventative patrol? Private security firms, have to ensure that the property under guard remains safe. That includes guards making rounds through the property to ensure that there are no malfunctioning systems or cases of vandalism taking place [...]

By GuardsPro|2018-04-13T11:23:42+00:00January 23, 2018|Customer Service|

How To Keep Up With Customer Service When Your Security Business Grows

Most people start security guard companies with two goals in mind. That is, to keep clients and their property safe and to make money while doing it. There gets a time when such firms expand because of good business. However, expansion does not mean that you should neglect customer service in pursuit of more business. On the contrary, the more your company grows, the more crucial customer service will be to your business. So, how do you make sure you retain clients and at the same time grow your security [...]

By GuardsPro|2018-04-13T11:28:24+00:00January 17, 2018|Customer Service|

Five Reasons Clients No Longer Want Paper Reports From Security Guard Companies

Guardso has rapidly become the number one leading security guard app in the industry. Through its various features, it has brought efficiency to security guard companies in many ways. One of the features included is the online reporting. This allows guards to easily share reports with their supervisors and eventually with their clients. The types of reports submitted are incident reports, dialysis activity reports, task reports amongst others. With the increasing efficiency of the system, clients are no longer interested in paper reports. Here are five reasons why security guard [...]

By GuardsPro|2018-04-13T11:58:10+00:00September 26, 2017|Customer Service|

How to Retain Your Customers for Longer Periods of Time by Improving Security Guard Management System

By Improving Security Guard Management System Can Bring New Customer Also. It is always a big deal to bring new customers into your security service business by improving your security guard management system. It only means that your company is gaining popularity and preference to others also offering the service. However, an even more important thing is retaining your clients for longer periods. Therefore, you need to know how to provide your clients with whatever it takes to keep them from the thought of leaving. Use these tips to make [...]

By GuardsPro|2018-04-13T12:05:37+00:00August 28, 2017|Customer Service|

How to Win More Clients by Offering Security Guard Monitoring System

Security Guard Monitoring System - Manage Your Guards Real Time‎ Security Guard Monitoring System can bring more Client Easily. In this digital age and time, the biggest challenge facing majority security guard companies and agencies is marketing and popularity among people. Some companies barely survive in this competitive market. You, however, do not need to fall victim to this mishap because now, you can incorporate one of the most elaborate security guard software programs booming in the market. Clients are seeking quicker, simpler to operate, more secure security guard services [...]

By GuardsPro|2018-04-13T12:08:08+00:00August 21, 2017|Customer Service|

Why Customer Services Skills are Must For an Effective Guard Tour Patrol System ?

Customer services skills are must for an effective guard tour patrol system. Because it can more beneficial for your security guard company to gain the new customer. Guard tour patrol system can safe people and property. Whіlе kееріng people аnd рrореrtу safe аnd secure іѕ ѕеrіоuѕ buѕіnеѕѕ, thаt dоеѕn't mean a security officer саn't аlѕо bе frіеndlу аnd helpful. Whіlе your рrеѕеnсе alone mау hеlр реорlе fееl mоrе secure, еngаgіng wіth thеm аnd оffеrіng аѕѕіѕtаnсе; hаllmаrkѕ of gооd сuѕtоmеr ѕеrvісе рutѕ people аt ease and саn enhance thе rерutаtіоn оf [...]

By GuardsPro|2018-04-13T12:30:42+00:00July 21, 2017|Customer Service|