Customer Service Archives | Page 2 of 4 | Blog | Security Guard Management System

Do Healthcare Facilities Need Security Guard Services?

Security companies offer various services. Security for healthcare facility is one of their most valuable offerings. Various kinds of people come and go to the hospital. Hospitals need to have security guards to ensure the security of the employees, patients, and all the people inside the premises. When patients come to your hospital or medical facility, they should only have to be concerned about their own health issues instead of security issues. There are many reasons for a healthcare facility to have security guard services. Some of them are listed [...]

By GuardsPro|2021-06-06T10:03:49+00:00April 5, 2021|Customer Service|

Simple Checklist For Private Patrol Companies To Start Measuring Customer Experience

Poor customer experience is one of the main reasons why customers today choose to take their business elsewhere. Customer experience has moved to the center stage of every business and customers are happy to pay more for a great experience. For private patrol companies to work on it and improve their customer’s overall experience they’ll not only need to admit that there’s room for improvement but also measure it to find out where you currently stand. Here’s the only checklist private patrol companies like yours will need to get started [...]

By GuardsPro|2020-11-21T18:11:19+00:00November 21, 2020|Customer Service, Latest Articles|

Delivering Effective Customer Service During Covid-19: A Quick Guide For Private Patrol Companies

COIVD-19 has forced private patrol companies to move at unprecedented speed to serve their clients with quality. The reason being, in these typical times, if the customer services are unhelpful, unreliable, or just hard to get in touch with, no matter how great the security services are, private patrol companies will lose your customers over it. Therefore, the execution of not only security services is more important than ever before but also having clear communication with clients is vital. Here’s a quick guide for private patrol companies like yours to [...]

By GuardsPro|2020-09-11T04:40:09+00:00September 6, 2020|Customer Service, Latest Articles|

Redefine Client Communication With Guardso Client Portal During COVID-19

The COVID-19 pandemic is throwing unprecedented challenges at all security guard companies. And finding reliable ways to keep the clients informed and connected with them during the pandemic is one of the crucial ones of all. Your clients may be on self-quarantine, but that should not stop you from staying connected with them or providing excellent security services. Guardso client portal is designed to ensure that and help security guard companies collaborate with their clients in a completely safe environment. Let’s take a look at how it can turn the [...]

By GuardsPro|2020-06-29T07:01:24+00:00June 27, 2020|Customer Service, Latest Articles|

Why Client Portal Access For Your Clients Is No Longer An Option But A Must?

Customer support, nowadays, isn’t what it once used to be. Today, customers don’t want to spend their time waiting to speak to a support agent over the phone or depend on any of the traditional channels of communication. They would any day choose self-service over anything else. This increased dependence on self-service has made it necessary for the security guard companies to implement Guardso client portal where they can share all the information the clients will need. Further, take a look at why Guardso client portal is no longer an [...]

By GuardsPro|2020-04-07T09:25:30+00:00April 3, 2020|Best Articles, Customer Service, Latest Articles|

5 Reasons Why No Client Of A Security Guard Company Want Paper Reports

Guardso has rapidly become the leading guard tour software in the industry. The sole reason behind it is the fact that with its numerous practical features, it has brought efficiency to security guard companies in many ways. The one feature most appreciated by every security guard company was & still is the online reporting software. It allows the guards to easily share reports with their supervisors, and eventually with the clients to view online. All they need is a security guard app to share reports live, not just a single [...]

By GuardsPro|2020-05-27T05:03:27+00:00January 29, 2020|Best Articles, Customer Service|

How Bad Customer Service Can Cost Your Security Guard Business?

Customer service is one of the most critical aspects of a security guard business. It plays a critical role in retaining the clients to extract more value from them over time. By delivering not only outstanding security services but also top-notch customer services, you can recoup client acquisition costs & cultivate a loyal client base. But often in the process to grow the security guard business quickly, good customer service takes a back seat. And that’s how poor or no customer service at all starts impacting the overall profitability of [...]

By GuardsPro|2020-05-27T05:08:27+00:00November 26, 2019|Customer Service|

How To Screen Private Patrol Guards For A Cultural Fit?

Hiring is one of the most critical & challenging aspects of running a successful business. Reason being resumes, cover letters, and online profiles only provide critical information covering education, skills, and background. Well, that’s clearly not enough because skills can be taught on the job & knowledge can be gained over time. What matters is the ability of private patrol guards to fit into an organization's culture. It requires a mindset that’s willing to learn, adjust, and even figure out a way to work efficiently in an environment that keeps [...]

By GuardsPro|2020-05-27T05:14:41+00:00October 10, 2019|Customer Service|

Preventive Security Patrols, What Are They & Why Are They Crucial?

Of all the roles that security guards play, the role of conducting preventive security patrols are perhaps the most important. But what are preventive or private security patrols? Why are they essential to keeping client sites safe & secure? These are some of the questions that we will be tackling in this blog post. Are you ready to get some answers? Let’s get started. So, First Things First, What Are Preventive Security Patrols? Private security firms have to ensure that the property under guard remains safe. That includes security guards [...]

By GuardsPro|2019-09-24T06:29:20+00:00September 24, 2019|Customer Service|

How To Boost Client Service When Security Service Company Starts

Most people start a security service company with two goals in mind. That is, to keep the clients & their property safe as well as to make money while doing it. There comes a time when such security service companies expand because of good business. However, expansion does not mean that you should neglect client service in pursuit of more business. On the contrary, the more your security service company grows, the more crucial client service becomes to your business. But, how do you make sure you retain clients and [...]

By GuardsPro|2020-05-27T05:26:26+00:00August 6, 2019|Customer Service|

How To Choose The Right Customer Service For Your Private Security Company?

Quality customer service is one of the most crucial components of any private security company. Isn’t it? It can either make or break your company’s reputation. In fact, it is one of the best ways to impress first-time security service buyers. Which is why to provide the best customer service to your customers, you should first be aware of the types that can be incorporated into your private security company. If you aren’t aware of what they are, then here’s your chance to explore the different types of customer services. [...]

By GuardsPro|2020-05-27T05:23:12+00:00July 25, 2019|Customer Service|

Strategies You Got Know To Enhance Your Customer Service Standards

Customers are the core of every security guard business. Correct, isn’t it? Which is why extra measures should be taken to ensure they receive quality security services for which they are willing to pay for hefty. Therefore, they should always be your top priority. Happy customers build credibility who are more likely to recommend services. If you want them to like you, you will need to deliver the best customer experience. To make that possible, you will need to set your customer service standards high. So, before we look into [...]

By GuardsPro|2020-05-27T05:28:47+00:00June 17, 2019|Customer Service|