Quality customer service is one of the most crucial components of any private security company. Isn’t it? It can either make or break your company’s reputation. In fact, it is one of the best ways to impress first-time security service buyers. Which is why to provide the best customer service to your customers, you should first be aware of the types that can be incorporated into your private security company.
If you aren’t aware of what they are, then here’s your chance to explore the different types of customer services. So, you can choose the one most befitted for your private security company and make the most out of it.
1. Phone Support
Phone support, despite, being one of the oldest forms of customer service available is still the most powerful ways for a private security company to resolve customer problems. It adds a personal touch to interactions that, today everyone craves. All you need are staff members that know your services inside and out. To respond to customer calls, they should have excellent oral communication skills. They should, in fact, be patient, courteous, and attentive to your customer needs.
2. Email Support
If you are a private security company looking for a cost-effective way to provide excellent customer service, there’s no better option than email support for you. It is one of the easiest & most widespread ways for customers to get their questions answered. All you need is an email address where customers can contact you.
And your staff can effortlessly answer all their queries regarding your security services, guard tour solution, guard tour client portal, or even security guard reports. Just ensure they don’t have to wait for a response too long. They should get back to them within 24 hours of their initial contact.
3. Live Chat Support
Live chat is one of the most effective ways to provide an instant solution. For those less likely to use any other alternative to contact customer service staff, it provides an excellent opportunity to get their issues quickly resolved. For this type of customer service support to work in a private security company, the staff must have excellent written communication skills. They should possess the ability to handle multiple inquiries simultaneously regarding security services, the way a guard tour solution works, how they can receive guard tour reports, etc. if required.
4. Social Media Support
A company without a social media presence cannot survive today. The reason behind is the fact that customers today have begun using them to get security services, services-related information, answers to their questions, and of course to complain too.
Which is why having a customer service staff address customer concerns is becoming mandatory, especially the complaints. Publicly addressing them with honesty can show how much you care about your customers and are willing to take whatever steps necessary to resolve their issues.
Do they all seem perfect to provide excellent customer service? Did that leave you wondering which one service to choose for your private security company? Well, if that’s the case, don’t just choose one. But, do ensure it doesn’t affect the quality of your customer service.