Customer Service Archives | Blog | Security Guard Management System

Customer Service Skills Every Security Guard Company Needs To Thrive: Part 2

Customer service is an essential aspect of any business and security guard companies are no exception. A security guard company’s success is dependent upon its ability to provide high-quality customer service to clients and potential clients. In this blog, we will discuss more customer service skills every security guard company needs to thrive. View the first part of customer service skills every security guard company needs to thrive here. Effective Communication Effective communication is the cornerstone of providing excellent customer service. Therefore, it is crucial to communicate clearly, leaving no [...]

By GuardsPro|2023-02-05T17:24:27+00:00February 3, 2023|Customer Service, Latest Articles|

5 Ways Bad Customer Service Can Put You Out Of Security Guard Business

Customer service is one of the most critical aspects of a security guard business. It plays a critical role in retaining clients to extract more value from them over time. By delivering not only outstanding security services but also top-notch customer services, you can recoup client acquisition costs and cultivate a loyal client base. But often, in the process to grow the security guard business quickly, good customer service takes a back seat. And that’s how poor or no customer service at all starts impacting the overall profitability of the [...]

By GuardsPro|2022-11-06T17:31:34+00:00November 4, 2022|Customer Service, Latest Articles|

Customer Service Skills Every Security Guard Company Needs To Thrive – Part 1

Customer service is the cornerstone of every customer experience. However, providing flawless service is not an easy task. No matter what you do, you are going to have to battlefront new customers. Which is why being able to deliver and exceed customer expectations can take a back seat in the fast-moving world of sales and marketing. But, hey! Not on our watch. It is possible to turn things around for your dedicated security guard company. Here’s how: Know Your Services Comprehensive knowledge about the service that your security guard company [...]

By GuardsPro|2023-02-05T17:26:15+00:00August 5, 2022|Customer Service, Latest Articles|

Ensure Promised Security Service from Your Security Provider

When you're ready to invest in security services, you want to be sure you're getting the best possible value for your money. Who wouldn't want that? Your investment's return is influenced by the quality of security provider you select. But it's also impacted by how you work with them and the expectations you set. Don't just let your security partner take the lead - stay involved and express your needs. Find out about your options together. Here are six ways to ensure that you are getting the best security service [...]

By GuardsPro|2022-06-22T03:43:13+00:00June 14, 2022|Customer Service|

How A Visitor Management System Can Improve The Security Of Your Business

Businesses see a lot of foot traffic in and out of the premises, and a CCTV camera at the entrance is not enough security. In order to ensure proper security and avoid physical threats from unwanted visitors, a visitor management system is a must. A visitor management system is a cloud-based solution that records and identifies the data and movement of every visitor that comes to your business. This advanced system eliminates the need for traditional paper logbooks where human error and security breaches are a common possibility. Here Is [...]

By GuardsPro|2022-06-22T03:45:25+00:00May 31, 2022|Customer Service|

What to Look for in Healthcare Security Services?

People who are in hospitals and other healthcare facilities are typically unable to take care of themselves. Besides having vulnerable individuals, these facilities also have a ton of personal data. That is why it is an absolute necessity to have security services for healthcare facilities. Hospitals need to protect their facility and their human presence from potential external as well as internal threats. And you can’t just trust any security guard company to keep you safe from so many directions. Here are some key elements that you should look for [...]

By GuardsPro|2022-04-22T18:27:02+00:00April 22, 2022|Customer Service|

Repeat Vs Loyal Security Guard Customers: Spotting The Difference

Every customer is crucial for a security guard company with the aim to grow, expand, and reach a more comprehensive audience every day. What’s more important than that, than acquiring new security guard customers is to have them come back for more security guard services. The customers you already have are the most profitable, and they are worth all your time and effort to keep them around. However, the catch here is that most security guard companies often confuse those repeating security guard customers with the loyal ones. We sure [...]

By GuardsPro|2022-04-08T01:57:36+00:00April 7, 2022|Customer Service, Latest Articles|

Why is it Important For Security Guard Companies to do Security Assessments and Audits?

Property and facility managers don’t only hire security guard companies for men in uniforms. They are hiring security experts to improve security and keep their property and facilities safe. And besides having concerns about guards not doing what they are supposed to, clients have concerns and questions regarding the overall security of their property. So, when someone is hiring your security guard company, they may be asking you questions such as: “Where should I place some new security cameras”? Or “Do I have adequate lighting out in the parking lot?” [...]

By GuardsPro|2021-11-16T14:22:53+00:00November 16, 2021|Customer Service|

Benefits of Hiring Security Guards for Your Workplace

Regardless of the size of your business, theft and other crimes can cost your company a significant amount. That is where having security guards can benefit you. Managing the security guards is also easy with a security guard management system. Security patrol app helps you ensure that you are receiving the benefits one would expect from security guards. Security guards are hired by many companies as a preventive measure, but their services are not limited to that. Onsite security guards also offer other additional benefits. If you are considering hiring [...]

By GuardsPro|2021-07-01T13:36:47+00:00July 1, 2021|Customer Service|

Aspects to consider when hiring a security guard

Hiring a security guard is essential for protecting your property or business. You need to hire a security guard from a quality security service company. This means hiring the best security guard for the job. A security guard should be trained and needs to be skilled in his job. The person who is responsible for security should be fully aware and vigilant. Their presence in your business or property should provide you the peace of mind. There are various things that you need to consider before hiring a security guard. [...]

By GuardsPro|2021-06-06T09:50:46+00:00May 2, 2021|Customer Service, Latest Articles|

Poor Customer Service Traits Security Guard Companies Must Avoid

Customer service is often the most overlooked part of a lot of the security guard companies that is crucial for gaining and retaining valuable clients. With one negative experience you may lose not only your potential client but also an existing one. The good news is that in order to improve your customer service, you don’t have to completely redo your business model. When it comes to good customer service traits, professional security guard companies know how to recognize them. They don’t just stop there. To further add value to [...]

By GuardsPro|2021-06-06T09:53:18+00:00April 30, 2021|Customer Service, Latest Articles|

Tips for a Security Guard to Defuse a Potentially Violent Confrontation

It is always better to defuse the situation before the violence occurs. Many times, an enraged employee or customer can be calmed with just help before they lose control of their emotion. As a security guard, you can quickly gain control of a hostile situation if you keep these tips in mind. Plan Forward With a strategic plan, you can remain one step forward of anyone involved in a potentially violent situation. When you start working as a security guard in a new location, take your time to get familiar [...]

By GuardsPro|2021-06-06T09:57:30+00:00April 25, 2021|Customer Service|