Dear Guardso Customer,
At Guardso, we are committed to providing our partners and customers with global, world-class support. Given the ever-changing situation surrounding COVID-19, we wanted to update you about our services.
First of all, we want to reassure you that we have a thorough business continuity plan, which leverages our global network to ensure support will continue to be provided even if the availability of any location is impacted. We utilize robust cloud services to make sure that our platform is highly available throughout the globe.
Our business continuity plan takes many factors into consideration including how we serve customers by location, product, and customer segment. We have also tested our continuity plans to ensure business continuity while maintaining security compliance.
To ensure the safety and well-being of our employees, all our employees are working remotely from home while ensuring minimum disruption. Further, we will continue to provide the majority of the customer’s technical support using email and live chat. Any changes will be posted on the Guardso Blog, so please make sure to subscribe to our blog.
We are committed to providing you with the best support possible during this uncertain time.
Stay Safe, Stay Secure