We all can agree to the fact that as important it is to protect and safeguard data, it is critical to bring transparency to your security business. A patrol guard tour system is the most effective way to balance the two.
But contrary to what one might believe, most security managers renounce the need to be transparent or use a guard tour system, data safety is the reason to blame.
What follows are four main benefits of bringing transparency into your security operations using a security management software.
How do you address guard accountability issues without a patrol guard tour system? You rely on manually updated time-sheets. And these manual methods are susceptible to manipulations and errors while a guard tour system enables you to automate the reporting and data management process.By eliminating the chances of manual errors, the data is more accurate which in turn encourages the guards to be accountable for their scheduled patrols. The data recorded through their security patrol devices can be used to track and measure their performance.
Studies have shown that when the employees are given access to their performance data, they tend to put effort towards improvement and show higher levels of engagement. Using a security management software allows the guards to update site reports from the field using their smartphones. This data is saved in a secure cloud database, who gets to access this data is decided by the security manager using the PPO dashboard. When the guards can see how they have performed in a specific period, they can plan and strategize improvement in the concerned areas.
You are developing accountability towards performance and encouraging engagement without any supervisory intervention.
By showcasing how you collect and manage data in the process of holding your guards accountable for their performance at client’s site, you convince them of your commitment to providing excellent services.A patrol guard tour system like Guardso also allows you to receive on-site reports from the guards, and approve and forward them to the clients in real time on the mobile app. This establishes your efficiency and additionally allows the clients to stay abreast of the on-site incidents and what is being done to mitigate them.
Each of the above three factors combines to build business credibility. If your guards are engaged and accountable, and the clients confide in your business, you are succeeding in establishing credibility and creating a strong brand image.
Not only will it help you strengthen your present customer retention strategies but also gain new customers.
A security management software can not only help you in image management but the data so collected can serve as proof in any audit and legal issues.
It is focussed on creating value for your business in both short and long run.
Transparency can be a big issue not only for management but also from the perspective of auditing and legal issues. I personally do not see it different from the way a security firm manages its data.
Hi Cameron. A very interesting topic indeed but how do you convince a security firm that sees transparency as a threat to data safety?
A very good point Matteo. Most of the companies confuse the two terms and refrain from being transparent. Transparency means that every stakeholder has access to the information required for execution of the job assigned to him. Say, guards have access to their performance data and clients have reports regarding the services performed at his premises. Data safety is another subject altogether. If we talk about Guardso, it allows the administrator to give custom access to only the required data without the ability to edit it. Plus, the data is stored in safe cloud servers which can’t be accessed by unauthorized entity. Hope this could solve your query.
Transparency is becoming a big deal with new legal and audit requirements. And it is for good, it benefits every party involved in the business.
As Matteo mentioned earlier, many private patrol firms often confuse transparency and data breach but I must compliment the way you have outlined the difference between the two.
I completely agree with the fact that if your guards are engaged and accountable, and the clients confide in your business, you are succeeding in establishing credibility and creating a strong brand image. That is a milestone achieved. Every company must aim for it to help grow their business.