Believe it or not, loyal clients are the key to growth. They are the ones who keep the revenue of the company flowing in. But, in today’s highly competitive times, holding onto clients has become increasingly difficult. Despite that, it turns out building loyal and profitable clients isn’t as complex as you think it is. The following 3 hacks of using a security company software in the security industry, will surely come in handy to boost client loyalty and growth.
1. Enhance The Client Experience To Increase Loyalty & Advocacy
Client experience is one of the most important tools for boosting loyalty as well as advocacy. To do so, you have to listen and respond to your clients immediately. In the security industry, what most of the clients desire is a great security service and all the relevant data regarding the service provided to them.
A guard tour client portal module of a security company software is designed in such a manner that it gives the clients easy access to all the critical information and reports. In its own unique way, the guard tour client portal enhances the experience and satisfaction of the clients, erasing the chances of losing them to the competition.
If your clients are demanding in nature, use this opportunity to incorporate a security company software with a guard tour client portal to your advantage. If you’re still wondering how to retain your customers for longer periods of time, this might be it.
2. Deal With Your Problems Without Passing Them To Your Clients
Businesses, irrespective of the industry are highly complicated. One has to rely on a number of factors, such as security guards, a security company software, etc to deliver the best security service to the clients. But, when either one of these factors negatively impact the work, it becomes easier to toss the hands in the air and explain to the clients that it wasn’t your fault.
Instead, why not deal with the problems faced regarding security guards or the company’s security software yourself? If a security guard is running late or doesn’t show up, have a contingency plan ready using security guard tour scheduling to do whatever it takes to keep your commitments. If your security company software is lacking features that are costing you your clients, try a new one with features as per industry standards.
Guardso, for this very reason, provides 15 days free trial upon signing up. In fact, a live online demo is always on the table for the clients to avail. So, don’t make your issues your client’s issues. On the contrary, assure that all their concerns get resolved in a timely manner.
3. Deliver A Little Extra With A Touch Of Surprise & Delight
Client experience in the security industry is not just all about how efficiently a security company software is utilized. How well are the security guards scheduled using the security guard tour scheduling feature? Or, how accurate the tracking system along with the reporting module is? Though, these do make a lot of difference but, getting a little extra than expected, who wouldn’t love that?
Guardso security guard management system allows adding post orders beforehand, which are specific instructions for the security guards from the clients to follow, while on patrol. What extra a security company software allows to do is, add additional tasks as requested by the clients for the security guards in real time.
Mobile patrol app used by the guards on the job instantly notifies them to accomplish the task assigned with accuracy. Once done, a separate notification and a report are sent to the management which the client can also access from the guard tour client portal.
Gaining new clients is a lot of hard work, but keeping the ones you’ve already got happy should be your priority.