New Features

Geofence Clock In

Guards will now be prompted to clock in when they enter a geofence. A convenient popup will ask, “You have entered ‘post site name’; would you like to clock in?” with options for yes or no. If they choose yes, the select shift dialogue will appear.

Report Reminder

Guards can set reminders to submit reports at specific intervals while they’re clocked in and checked into the post site. This feature ensures timely reporting and fosters a proactive reporting culture.

Security Enhancements

We’ve bolstered app security by allowing guards to create a passcode and use face recognition authentication. Your GuardsPro access is now even more secure.

Messenger Updates

Guards can now archive chat conversations with a simple swipe. Archived conversations can be accessed from the three-dot menu on the top bar and easily unarchived. Additionally, guards can mute chat messages for a quieter chat experience.

Updates

Idle Alert

Say farewell to push notifications! GuardsPro now displays idle with sound directly inside the app. These alerts gently remind guards, “You’ve been idle for the past hh: mm; please stay active during your shift.” It’s all about making the experience more seamless and integrated.

Select Multiple Incidents

Managing incidents is now a breeze. Guards can select multiple incidents while creating incident reports, streamlining the process and improving incident management efficiency.

Forced Post Orders Acknowledgment

After acknowledging post orders, guards will be directed straight to the main post site screen. Here, they’ll have easy access to maps, panic alerts, site tours, and more, ensuring they’re well-prepared for their duties.

Report Details Screen

We’ve listened to your feedback and added time and date stamps to the report details screen. This additional context can be invaluable for reporting and auditing purposes.

Media Upload

To enhance data security, GuardsPro now uploads media files to Azure, a robust and secure cloud storage platform, replacing the previous Amazon S3 storage system.

Vehicle Patrol

Checking into a new post site is now even smoother. We’ve removed the previous site checkout toast alert, creating a more streamlined workflow for guards.

Flow Changes

Time clock

We’ve expanded the reach of shift-over messages. Now, these messages will appear on all screens, accompanied by an alert sound. Shift-over messages are triggered by your web settings, ensuring guards are always aware of their status. Plus, you no longer need to be on the time clock screen to see these messages.

Time Clock Notes

Adding notes during clock-in has been refined. If the “Force guard to add notes” setting is turned on, guards will now see the “Add Note” option without the skip button. This simplifies the process while maintaining flexibility.

Joining A Company

New guards will be seamlessly directed to the home screen after joining a company. This change enhances onboarding efficiency, allowing guards to get started quickly.

Sign-Up Screen

We’ve improved the sign-up process by displaying password-strength messages all at once. The re-enter password option has been removed in favor of a convenient “See Password” button. After confirming their phone and email, guards will now be taken directly to the login and company select screen.

Feature Removal

Change Password

To streamline the user experience, we’ve removed the change password feature from settings. Your security remains a top priority, and this change ensures that the app remains user-friendly. However, if you still need to change your password then you can do so from the signup/login page.

Conclusion

This update, GuardsPro Mobile App Update 7.1.6, is designed to empower security professionals like you with more control, security, and efficiency. We’re committed to providing the most intuitive and comprehensive security management solution possible for both Android and IOS devices. Thank you for choosing GuardsPro. We’re dedicated to continually improving your experience, and we can’t wait for you to explore these exciting new features and enhancements.

Should you have any questions, or feedback, or need assistance, our support team is here to help. Stay safe and secure with GuardsPro!

The post Explore The New GuardsPro Mobile App Update 7.1.6! appeared first on Blog | Security Guard Management System | Guardso.

Technology has changed the way incidents are reported with GuardsPro guard tour system leading the way. Equipped with a web and mobile patrol app, it is simplifying reporting.

Security guards need to pay attention to details and include the following things to ensure they are delivering quality daily activity reports that meet the industry standards.

Start And End Time Of The Shift 

The first and the most important part of creating the perfect daily activity report begins the moment you check-in on the client property. It is important that DARs reflect the actual time of starting the shift than when it was supposed to. Don’t round off the figures as it can create a wrong impression on the clients and make things worse if this doc makes it to the court.

To eliminate the scenarios where a daily activity report can be manipulated, GuardsPro guard tour system comes to rescue. Its mobile patrol app allows security guards to check-in/out of client site live and notify the back-office users instantly.

While the geofence feature of GuardsPro prevents the security guards from checking-in unless they are physically present on-site, leaving no scope for manipulation.

Descriptive Activity Details 

Believe it or not, finding the right balance between providing relevant and detailed information of tasks completed on-site is a real struggle for every guard. But, truth be told, they must include who, what, when, where, and why of every activity performed.

It lets the back-office users and clients, who aren’t present on-site, to supervise on-site activities and make sure the guards were actually active throughout their shift.

Despite being detailed, clients should be able to easily go through the reports in a glance and quickly find important information. In case, clients have specific requirements that will require special reports, GuardsPro guard tour system allows the back-office users to customize them by defining the specific criteria.

Jargon-Free Language

A daily activity report should be written by the security guards keeping the reader in mind. After all, these reports aren’t just meant to be read only by the back-office users. There are some codes and abbreviations suitable for communication between the security team members, but not when a client is going to read through the same report.

Since they aren’t aware of the jargon used in the industry, it can easily confuse them. Which is why it’s highly recommended that security guards refrain themselves from using such language. It’s important they keep it simple and factual. Opinions and speculations should not become part of daily activity reports but details of sensitive areas of the property should be included, without showing off their vocabulary.

Photo, Video, And Audio Files

A few years ago, when paper reports were the only way to know what happened on-site, there was no way to prove the facts jotted down on the reports. But, today technology has bestowed upon us the opportunity of adding a photo, video, or even audio file to add more value to the reports. They help clients to get a better insight into the situation to provide instructions for taking appropriate actions.

All a security guard needs is a smartphone and install GuardsPro mobile patrol app to get started. To add credibility, it timestamps every photo, video, and audio file shared.

Unusual Occurrence On-Site

While much may not be happening on the site daily, but whenever any unusual activity is spotted on site, it must be reported. Do include the details of the activity in your DAR. The security guards can also include video using the watch mode of the GuardsPro mobile app, to make the report comprehensive.

This not only reaffirms the client of the quality of services rendered on the site but also frees the guard and the private patrol company of the liability of not reporting the incident, in case police or other law enforcement agencies are involved.

GuardsPro Is Making It All Possible

GuardsPro is the leading security guard management platform trusted by hundreds of security guard companies to manage their security operations across the globe. One part of it that strikes our clients the most is it’s functional yet easy to use security guard reporting software. From daily activity reports to complete site tour reports, it helps them deliver the best to their clients. Sign up for a 30-day free trial right away to explore all GuardsPro features. For more information, head to our website.

The post A Concise Guide To The Essential Components Of A Daily Activity Report appeared first on Blog | Security Guard Management System | Guardso.

Eventually, it turns into a very or extremely challenging task for the managers. Which is why here we are today to share with you the not-so-secret weapons to retain high-performing security guards. Despite these strategies being at their disposal all the time, security guard companies don’t properly use them, we hope you will.

Offer More Flexibility

No matter how dedicated your high-performing security guards are, they’d still want to maintain a great work-life balance. GuardsPro guard tour system’s scheduler offers a great way to ensure that by allowing the guards to make their availability known for the week in advance. Using the scheduler, you can also create open shifts that enable them to pick and choose the shifts they want to work. 

The security guards can easily get notified of their schedules ahead of time and even swap shifts with other guards effortlessly. They can apply for leaves right from the GuardsPro mobile patrol app and get notified when they are approved.

Giving security guards such an opportunity can not only be a great beginning to reduce attrition but also a great way to positively impact retention without trying too hard.

Appreciate Them

Everyone likes to be appreciated, valued, and recognized for a job well done. Won’t you like that too? But a lot of employers struggle to effectively celebrate their employees. If not that, in the process of growing they forget how important it is. 

When that happens, and the security guards are routinely made to feel their best work is ignored, it can reduce their morale to the point they will think about quitting. It is in fact one of the many legit reasons why good security guards quit.

Communicate Proactively

Lack of communication is often considered the main catalyst for employees’ frustrations. Your security guards are no different. It will also affect the performance of your top performers. So, make it your priority and work on improving the way you communicate with them. 

Have more one-on-one conversations with them to eliminate problems before they become an issue. Take into consideration good communication strategies to increase the productivity of your security guards. For instance, provide genuine feedback more often.

Increase Employee Engagement

There’s nothing like boredom that deteriorates the performance of high-performing security guards. Keeping them engaged can drive business performance and improve your bottom line significantly. 

Do that by assigning them new responsibilities, letting them play a more integral role, keeping them in the loop on important decisions, and allowing them to share their ideas, thoughts, and concerns. 

It will help them stay entirely focused on the success of the organization. This will also result in increased customer satisfaction, high levels of productivity, and higher employee retention.

Invest In Their Future

High-performing security guards are more likely to leave if they find that their career is not progressing as expected or is completely stagnant. 

What you can do is begin by showing them the big picture and how they fit in. Once they understand it, help them grow in their career by providing personalized training. It will make them feel empowered with a certain degree of control over their career paths.

The majority of security guard companies miss this element. They forget how it will create a pool of potential new leaders within the company, and also improve their security guard services significantly.

Challenge And Reward Them

Ensure the work that not only the high-performing security guards but also everyone else is doing is challenging and stretching their abilities in the best possible ways. If not, make sure to set targets that challenge and encourage them to learn and take on additional responsibilities. 

When those targets are achieved, ensure they are rewarded appropriately. On-spot rewards and recognitions go a long way to make them feel more inspired, motivated, and engaged. And that will help to retain them for a long period of time.

Empower Them By Trusting

Be it your security guards or any other employee, they are all unique. They all have their unique strengths and weaknesses that can be beneficial in numerous ways. All you need to do is, trust them to use them in the best possible way every single day. 

Before you do this, recognize their individual needs. Develop an understanding as to how much support or encouragement they need to be empowered. Remember not to create an environment that kills your best employees but give them wings to fly.

Equip Them With The Right Tech

If you are not a tech-savvy security services company in the 21st century, you are already in trouble. For you, as well as, the security guards to deliver incredible security guards services your clients are expecting will require technology. 

If your security guards are not equipped with the right technology, it will make their job complicated and put you in a tough position.

Ensuring and investing in the right technology like GuardsPro guard tour system and its various add-on modules will boost their morale, and make their job a lot easier.

For instance, reporting in real-time, messaging fellow guards, GPS tracking, ability to access schedules, post-orders, conduct guided site tours, and so much more right from the GuardsPro mobile patrol app can make a big difference.

Understand What Motivates Them

The process of retention begins with the hiring process. This is why it isn’t just about finding the right security guard with the right set of skills and experience to add value to your security guard company. It’s also about getting to know them as they get to know your company to retain them. 

Often a lot of security guard companies fail to recognize it. Don’t become like them. Understand your security guards and what motivates them. Provide a great onboarding experience. Set a strong foundation for retention because everyone remembers their first few weeks on the job, forever.

Set Clear Expectations

Provide your security guards with clear expectations the first time around. Make sure you are as specific as possible, especially when they are already on the client site ready to patrol. 

To do that, you can use GuardsPro guard tour system to update last-minute changes in the post-orders, share them with the security guards in real time, and have them acknowledged by the guards. Thus ensuring everyone’s satisfied and the results are as desired.

When security guards are clear about what your expectations are, it eliminates confusion, frustration, stress, and especially unsatisfactory results. It also helps understand if there are any skill-related issues, rather than communication problems, which makes it easier to address.

What measures are you going to take to retain your high-performing security guards? Comment below to let us know.

The post 10 Foolproof Ways To Retain High-Performing Security Guards appeared first on Blog | Security Guard Management System | Guardso.

But often, in the process to grow the security guard business quickly, good customer service takes a back seat. And that’s how poor or no customer service at all starts impacting the overall profitability of the security guard business. So, given below is a list of ways bad customer service can put you out of business. Heads-up – none of it is good news.

Ruined Reputation

Even if you provide excellent security services but don’t offer good customer service, it’s the reputation of your security guard business that’s going to take a hit. There’s nothing worse than this because a dissatisfied client is going to talk to a lot of people. This can escalate the situation to a point where the reputation of your security guard business can be tarnished forever. It can become difficult, if not impossible, to repair the image.

Leads Won’t Convert

Just as a guard tour system with a mobile patrol app is vital to efficiently keep the security guard business running, new clients are crucial to keeping the security guard business growing. Correct, isn’t that? But when your customer service lacks high standards, the same prospects interested in your security services may prefer to stay away. Imagine being a client inquiring about service and never receiving a response. Will you ever return to that business? Probably not.

Clients Won’t Return

Having clients that can come back to you for more are the kind of clients you would want to have. They are the ones who will significantly increase the profits of your security guard business by buying from you more times. But that’s the case only if you offer both excellent security guard services and customer service. Rare are the clients who will stick around even after experiencing poor customer service. When they leave, along with them, not only will you lose the revenue but also the word-of-mouth that only satisfied or loyal clients can provide.

Profits Will Decrease

Losing existing clients simply means you lose sales. There can be various reasons for that. But you can change your strategies to get them back on board again, or you can try to attract new clients. But losing them as well as your prospects, altogether due to poor customer service can have a severe and long-lasting impact on the financial health of your security guard business. Further, a ruined reputation can make it worse.

Security Guards Leave

When profits begin to shrink, and the clients don’t return for more security guards services, security guards can begin to sense the problem with the business. On figuring out the actual problem, and not seeing any appropriate actions being taken to deal with it, even the good security guards will quit or start looking for other opportunities. This will eventually result in high employee turnover despite offering the best guard tour system or a mobile patrol app to do the job. Thus, further making it difficult to retain top-performing security guards.

The moral of this story is that don’t ever let customer service take a back seat in your security guard business. It can cost you your entire business.

The post 5 Ways Bad Customer Service Can Put You Out Of Security Guard Business appeared first on Blog | Security Guard Management System | Guardso.

What are the best ways to keep your security guards from wasting their time as well as your security guard company’s precious time? Is GuardsPro security guard management platform the answer to prevent time theft? Given below are the answers to all these mind-boggling questions. 

Capture And Manage Work Hours Accurately

GuardsPro security guard management platform comes integrated with a mobile patrol app for security guards. It allows capturing all the work hours of security guards in real-time, and with a few clicks can also show the real-time labor cost involved. Hence, this increases accuracy and mobility while decreasing the scope for time theft.

Smart Scheduling Prevents Overtime

Eliminating overtime cost is a mammoth task, that despite various efforts, may not be possible, but it can certainly be reduced. GuardsPro’s skill set scheduling is the perfect way to ensure that while encouraging security guards to use their skills effectively. This, in turn, can boost the security guard’s morale to work diligently on-site.

Open Shift Allows Choosing The Shift

One of the best features of the GuardsPro security guard management platform is the open shift. It allows the security guards to pick and choose the shifts they want to work so they can balance their work and personal life in a better way. It, in fact, also provides security guards the access to schedule and shift information in advance to stay focused when on the job.

GPS Tracks Real-Time Movements On-Site

GPS tracking has changed the way security guards were once tracked or supervised on-site. Today all they need to do is carry a smartphone with GuardsPro’s mobile patrol app installed on it. It will help ensure your security guards are always on the move and not committing time theft. There is no better way than this or geofencing which is the next point on this list. 

Geofencing-Based Check-In And Out

Mobile patrol app-based check-in/out is great, but certainly not better than geofence timekeeping. Whenever a security guard enters or exits the geofenced area, he is automatically checked-in/out of the site to prevent time theft. This also helps to significantly minimize the possibility of human error.

Get Notified When The Guard Is Idle

Apart from GPS tracking and geofencing, GuardsPro security guard management platform comes equipped with a unique feature called guard idle log. This log provides detailed insight into the inactivity time of different security guards for different post-sites. Live notifications can further keep you updated on the security guards who are not active on post sites.

Define Custom Breaks For Guards

Breaks are often considered among the topmost reasons for time theft in almost every company, irrespective of the industry. To this problem, the GuardsPro security guard management platform offers a very simple solution, and that is to create custom breaks and define different times as desired for your security guards on-site. This will encourage them to return to work on time.

Sign Up For GuardsPro 30 Days Risk-Free Trial

To ensure that your security guards are performing work on the clock, you can also randomize monitoring. You can also view various histories to get a clear picture of their work hours using GuardsPro security guard management platform. Further, stay on top of the security guard’s work hours to also create payroll effortlessly, and do much more.

If you are looking for a platform that can do more than just that, GuardsPro security guard management platform is the one for you. To get hands-on experience on all it, sign up for a 30-day free trial or click here to view the demo right away without the hassle of scheduling a call. For more information, head to our website and read more about GuardsPro.

The post How GuardsPro Security Guard Management Platform Insures Against Time Theft? appeared first on Blog | Security Guard Management System | Guardso.

With trust built in the teams, they can reach the highest levels of productivity and effectiveness. When they trust each other, they can achieve any goal together. As a leader, it becomes your responsibility to ensure that in your security guard teams. So, here are another seven ways to make it possible. To go through the first part of the blog, click here.

Praise Your Security Guards

Everyone loves to be praised. Security guards are no different. Learn to give credit to them when it is due, regardless of their role within the security guard team.

Just a “well done” or “great job” for the guard tour reports they’ve created using the mobile patrol app can lift the whole team’s morale and encourage them to work harder. When you fail to appreciate your team, you are bound to be stuck with security guards frustrated with their job.

Stop The Blame Game

Playing the blame game is one of the sure signs of lack of trust within security guard teams. When security guards start pointing fingers to blame and shame other guards, put it to stop.

Every mistake they commit is a learning opportunity. If you are only going to keep a track of their mistakes and never appreciate their triumphs, you’ll lose your best security guards.

Review Employee Handbook & Policies

The third and the most vital way to build trust in your security guard teams is by regularly reviewing your handbook and policies . Most security guard companies have strict rules embedded into their culture.

Remember, your security guards are professionals who are qualified and fully trained. Respect and honor them by not pestering them with unnecessary rules.

Avoid Micromanaging At All Costs

We cannot begin to emphasize enough to not micromanage your security guard teams because it is rooted in distrust. Micromanagers are afraid that if they don’t manage their security guard teams, they’ll never achieve their goals.

Not surprisingly, that’s how their teams’ productivity decreases. When you’ve hired well-qualified, trained security guards, and guided them, trust your management skills, try GuardsPro guard tour management system to enhance it, and trust them.

Allow Your Guards’ Autonomy

Allowing autonomy in your security guard teams gives each guard to make their own decisions and risks while patrolling on client sites. Showing trust in them to do their jobs motivates and promotes innovation in the way they approach the tasks at hand.

Though remember, in order to give security guard team members increasing room to execute tasks their way, the security guard team members must have been through training.

Provide Feedback Regularly

Feedback, whether positive or negative, is a very powerful way to build trust. Not regularly providing it to your guards can make them feel undervalued and less inclined to be part of the team. 

On the other hand, doing it regularly allows you to raise concerns, clear the air, and even motivate the security guard team members. It also encourages the security guards to raise issues they might’ve been reluctant to raise, be it with creating reports or scheduling their shifts using the mobile patrol app.

Admit When You Make Mistakes

Nobody likes to hear excuses. Do you? If not, then the best way to go about it is to be upfront about it. When you realize you were incorrect about something, own up to it. 

It’s okay to admit your fault. Being vulnerable is okay. It only humanizes you and makes you appear more trustworthy and honest.

Bottom line:

Building trust within security guard teams must be the highest priority for any security guard company’s leadership. With these simple and easy-to-follow ways, you can get started right now.

The post 7 Ways To Build Trust In Your Security Guard Teams – Part 2 appeared first on Blog | Security Guard Management System | Guardso.

• Clock and check in and out from the desk
• Submit reports from the portal online
• View attendance, shifts and confirm them
• Request for time off and view live status
• View and acknowledge post orders online
• View and acknowledge company policies
• Add visitor’s and vehicles details 
• Check visitors and vehicle in/out easily

 For more information, take a look at this video to learn more about GuardsPro guard tour system’s Guard Web Portal:

Benefits Of GuardsPro Guard Web Portal

1. Work From Anywhere: Complete all your tasks left at client sites working from anywhere you desire.
2. Increased Flexibility: Log in to the web browser for extra flexibility and get all the tasks done.
3. Highly Convenient: Guard Web Portal makes it convenient for the guards to manage their daily tasks.
4. Improves Operational Efficiency: The guard tour system offers secure access to the portal so the guards can do more than just submit reports online.

Get Started With GuardsPro Guard Web Portal

GuardsPro guard tour system’s Guard Web Portal is the smart web version of the GuardsPro security patrol app. Maximize its power by getting started today and availing yourself the first 2 months off on it!

Sign up for a 30-day free trial today to not only try GuardsPro Guard Web Portal but also every other product offered by GuardsPro. For more information visit guardspro.com and request a free interactive demo here.

The post GuardsPro Guard Web Portal: Improving Guard Efficiency appeared first on Blog | Security Guard Management System | Guardso.

Using it you can add multiple clients and provide them access to GuardsPro client web portal to gain live insight into the on-site activities, check reports and schedules online.

While the security managers using the GuardsPro back-office dashboard can add multiple guards in the system, track their live location, access reports and logs, assign dispatch calls, communicate via multimedia messenger, create and share professional estimates and invoices, and do so much more.

For security guards to stay on top of tasks and to provide clear and real-time insight into everything happening on client sites, they are equipped with GuardsPro mobile patrol app.

And, that’s not all. There are numerous features that GuardsPro security guard management platform comes equipped with. Let’s briefly take a look at it.

GuardsPro security guard management platform is designed to elevate the experience of managing the security guard management workforce to a new level with its extraordinary back-office dashboard, mobile patrol app, and client web portal. To know more about it, visit us at https://www.guardspro.com. 

Further to explore all GuardsPro features, sign up for a 30-day free trial or an interactive video demo and start running your security guard company more efficiently to stay ahead of the competition and deliver value to your business operations.

The post GuardsPro: The Leading Security Guard Management Platform appeared first on Blog | Security Guard Management System | Guardso.

Designed especially for security guards, Guardso’s easy-to-use mobile patrol app improves their productivity & performance. Further, allowing them to stay connected with the manager when logged-in, eliminating the need to carry multiple equipment to the site. Guardso’s breakthrough mobile patrol app empowers the security guards to do more than just that. To find out more about it, scroll below.

Guardso mobile patrol app is a powerful solution available for download on both Android & iOS that is designed for security guards to easily get the job done, simplifying their daily tasks. To know more about it and the Guardso security guard management system, visit guardso.com. Even better, register for 14 days free trial to get hands-on experience: https://app.guardso.com/register

The post Guardso Mobile Patrol App: What Can You Do With It? appeared first on Blog | Security Guard Management System | Guardso.

Social Distancing

A security guard, whether being deployed on a residential or commercial property is now playing a critical role in enforcing social distancing. He’s being relied on completely to ensure other health & safety requirements, especially in hospitals & essential businesses are being followed by visitors thoroughly for their security.

Crowd Control

COVID-19 has made everyone realize the significance of security guards & the role they are playing in various industries. One of them includes crowd control in shopping centers, grocery stores, etc. Allowing only a limited number of people to enter to keep people & resources safe & secure while providing additional assistance if required.

Thermal Screening

The elevated temperature is one of the main symptoms of COVID-19 that has forced security guard companies to train each & every security guard to check the temperature. It has become the new norm that’s ensuring sick people don’t enter the building & spread the virus, infecting all, be it in a hospital or a commercial building.

Mobile Patrols

The usual eyes & ears that were always there to report anything suspicious on commercial properties are no longer there. Empty & closed commercial buildings and other venues, therefore, require security guards to patrol at regular intervals to safeguard the premises & report live using the mobile patrol app.

Alarm Response

Rapid response by security guards is the reason that many businesses relying on the traditional alarm system to signal unauthorized entry, theft, and damaged property have been able to stay safe. False alarms are a growing problem in which security guards can confirm & ensure your assets are protected.

The role of a security guard equipped with a mobile patrol app by their security guard companies to guard clients’ property has drastically evolved. Once who normally faded into the background is now taking charge to ensure security to another level. 

The post Insight Into Changed Security Guard Roles & Responsibilities Due To COVID-19 appeared first on Blog | Security Guard Management System | Guardso.

Maintain Physical Fitness

The job of a private patrol guard requires you to stay very active on client sites. There may be occasions when you must patrol a large area, or outrun a criminal. An unfit private patrol guard might not be able to perform this role optimally. Therefore, the ability to maintain high levels of physical fitness is crucial for any private patrol guard or a newly hired security guard, as it also leads to mental alertness.

Always Carry Your Equipment

Each type of private patrol job requires different kinds of equipment. As a responsible private patrol guard, you should carry your equipment & defensive gear at all times. If your job requires you to carry a baton or a pepper spray to deal with aggressive personnel, make sure you have it on you. Every day before you begin patrolling, ensure you are equipped with all the essential gears & tools on the belt for the job.

Keep The Training Going

In order to grow and become an expert, a private patrol guard needs to continuously develop his skills. To do that, there is no better way than to undergo industry-specific training. The reason being, different types of security jobs require different types of training. It will give you the chance to learn more about how to protect people & property while ensuring you are always prepared to deal with various incidents effectively.

Say Yes To Refresher Courses

Refresher courses are like fire drills that allow revising processed and procedures until following them become second nature. Also, they offer the opportunity to keep the private patrol guards like you on the cutting edge of any new developments in the industry. This further helps establish a high level of proficiency for the guards and better equip them to be more confident to deal with any situation.

Improve Communication Skills

Communication is one of the most important skills in just about any profession, and for private patrol guards, it is no exception. The job of every private patrol is such that they are required to communicate effectively in all situations with their colleagues using the mobile patrol app and even the visitors or potential clients on-site. Working on it can go a long way to determine how you relate to people and improve basic customer service.

Work On Problem-Solving Abilities

An important skill in many jobs, problem-solving is an ability crucial for every private patrol guard. Since you have to constantly face scenarios that you must resolve effectively, you must know how to approach a problem systematically when an issue arises. You must know how to de-escalate the situation avoiding violence at all costs. Excellent private patrol guards ensure they remain calm yet assertive at all times.

Ability To Write Concise Reports

Creating and sharing guard tour reports is one of the most important aspects of a private patrol guard job. Since it’s the only reliable source of detailed information regarding incidents and various activities on-site, you must be able to create clear & concisely written reports. It should include various elements – what, why, where, when, & how. Did you know that Guardso mobile patrol app enables you to do just that & share the guard tour reports in real-time?

Know Emergency Protocols

Every private patrol guard must be prepared to respond in any kind of emergency, even when that role in a certain emergency situation is often determined by the client. Since you must perform a variety of duties during emergency procedures, therefore you should also understand the importance of scene management. Knowing the procedures involved when dealing with adversity can help improve the response time significantly.

A private patrol guard must always take into consideration the above factors to stay prepared to handle any situation that comes their way. Are you prepared to become a successful private patrol guard?

The post Things No One Will Tell You To Become A Successful Private Patrol Guard appeared first on Blog | Security Guard Management System | Guardso.

1. Train Your Security Guards

Train your security guards to do their jobs the way you want them to perform. Make sure they have the proper qualifications and training required to respond to situations. Make sure they remain alert while guarding people and property. 

Make use of a security guard management system with a mobile patrol app that requires them and also helps them to file reports at the end of their shifts. When training is emphasized, it sets the bar for accountability because the security guards will have the tools and skills to do what is expected of them.

2. Assist Your Employees

Help them do their jobs by providing the tools, especially a mobile patrol app like Guardso, and information they need to perform effectively. Use frequent performance reviews to identify and correct actions and incidents. Also, take into consideration the customer’s feedback. Their views and suggestions on the ways the security guards can enhance their skills are vital.

3. Be Introspective

Be sure to hold yourself accountable. If there’s a failure, it’s your failure too. As the boss, you need to evaluate your actions and determine if it contributes to a culture of accountability and high standards too. If you find that your actions are lax know that you are also contributing to the failure of the team.

4. Promote Teamwork

Emphasizing the need for the security guards to work as a team can have a significant impact on a security guard’s morale and commitment to excellence. The result will be a long-term improvement in the quality of the services the company offers.

5. Become A Leader

Be an example to your employees. Interact with them as they work and show them the high standards they need to aspire to. Try and be a figurehead that depicts the right behaviors and actions they should follow. This will set for them a bar to live by and aspire to reach. Help them adopt these values to their daily routines.

6. Celebrate The Wins

Was the burglary stopped? The tenant of a building under your security guard company’s protection was saved from a band of muggers? Celebrate these small victories and applaud the security guard’s achievements at any and all opportunities. 

This goes a long way towards boosting their morale and showing security guards that their efforts are appreciated and recognized. In addition to reinforcing accountability, positive reinforcement creates loyalty and leaders that the security guard company can depend on.

7. Nurture Potential

Everyone starts as an inexperienced security guard before turning into an expert. Spending time with the security guards will help you discover the recruit’s potential. It’ll also help you identify the security guards that need more training and the areas for security guard training. This can be used to develop individualized solutions that can help security guards reach their full potential.

So, how do you plan to hold your security guards accountable? Do comment below to let us know.

The post How To Hold Your Security Guards Accountable To Transform Your Business? appeared first on Blog | Security Guard Management System | Guardso.