Security guard dispatchers may not be the only people responsible for the success of your company, but they sure do play an important role behind the scenes. And that’s why they need the right security guard dispatch software to address their every need just the way every security guard must know all de-escalation techniques. Then be it the ability to respond in a quick and appropriate manner or the requirement to immediately share necessary information with the security officers, GuardsPro dispatcher covers it all for you and does more. How? Let’s take a look.
Organize Dispatch Calls Instantly
GuardsPro dispatcher has been designed keeping in mind the requirements of the security guard dispatchers in real-time. Those especially include the ability to easily respond and instantly register important information of dispatch calls coming in from multiple sources.
To further minimize the response time in emergencies, it automatically organizes the information right within the system, ready to be shared and accessed by security guards at any given time.
Real-Time On-Site Monitoring
There was a time when security guard dispatchers had to leave the whole process up to guesswork. But today, real-time dispatch software as meticulous as GuardsPro eliminates the chaos and confusion with ultimate precision.
Using it, the dispatchers can get the live activity status of the guards on-site. They can know which one of the security guards has copied the dispatch call. This allows the dispatchers to keep track of the guards that are on the way, have arrived, or if they are experiencing any delays with a live update.
Effective Security Guard Management
It is critical to know the exact details of incidents to ensure the security guards can be sent to the right place at the right time and to manage them effectively. To ensure that, the GuardsPro dispatcher provides the exact location.
It also enables the dispatchers to assign multiple calls to multiple security guards with a few clicks. To make sure important calls are never missed and urgent situations are addressed efficiently, different levels of priorities from high, medium, and low can be set.
Site Specific Updates Enabled
Every site is unique in itself. Be it in terms of the number of site patrols, incident history, or even the security guards deployed there. The initial categorization done based on these by the GuardsPro dispatcher eliminates the delays that can be fatal.
GuardsPro guard tour system’s real-time security guard dispatcher also enhances the types of resolution to be provided and communicated ahead, as it allows the dispatchers to stay connected to ground zero to get live call status and much more using security reporting software.
Easy Access To Historical Data
Having access to historical data of dispatch calls is one of the most important features GuardsPro dispatcher has to offer to your security guard dispatchers.
This helps them understand how your operations have evolved, so they can take a proactive approach to boost dispatch center services that meet your clients’ needs. Additionally, it can also be used to demonstrate the quality of your services.
Sign Up For GuardsPro 30 Days Risk-Free Trial
If you are looking for a guard tour system that can do more than just dispatch security guards, GuardsPro guard tour system is the one for you. To get hands-on experience on all GuardsPro guard tour system features, sign up for a 30-day free trial right away. For more information, head to our website and read more about GuardsPro dispatcher here.