Being a private security guard entails having a serious face throughout. However, private security guards can also be fun and friendly. An effective balance between your customer service skills and effective delivery of your protection duties makes your company’s profile soar.
It is important for private security guards to keep this in mind at all times. They are the first and last face that a client sees as they walk in and out of any premises. In this article, we take a look at customer service skills that every private patrol company should employ.
1. Communicate With People:
Communication between private security guards, their manager as well as their client is very important. You must be able to communicate effectively and also seamlessly across devices. Which is why Guardso’s messenger application with its check-in based chat allows easy & real-time team collaboration. Further, sharing multimedia for better communication only makes this messenger application better.
Problem-solving skills are very important for any organization. A client should be able to know that you and your private patrol company will do your best to solve their problems.
3. Put Your Customers First:
As with any business, the client should always be the first priority. And don’t just say it, but show it to them using Guardo’s guard tour client portal. It allows the clients to securely access every report sent in by the private security guards patrolling on their post-sites, from anywhere in the world.
4. Listen To Your Clients:
Private security guards must listen actively to the client’s complaints. They must note down every bit of it in their report using the mobile patrol app to ensure each one of them is taken care of specifically. And later to let the client know how it was done through the report shared with them.
5. Have Empathy:
Private security guards should be able to understand the client’s problem. This understanding must be met with urgency to solve the pending issue.
6. Make Eye Contact:
This is a great way of ensuring your client that they have your attention. Eye contact makes the client feel appreciated and cared for. Just keep it natural, don’t go overboard.
7. Greet Your Clients With A Smile:
One of the best customer service skills is putting on a warm, nice smile. It is crucial that you make your smile sincere.
8. Offer Assistance When Needed:
Whenever problems are presented, it is important for private security guards to find valid solutions. But, that needs to be done within the legal limitations every private security guard needs to be aware of. The private security guards must very well know where their job ends, and the law enforcement officer’s job begins.
9. Make Small Talk:
Other than remembering people’s names, it is an added advantage to remember the conversations that you have. This memory will help you start conversations on your next encounter. Or even better, if the conversation is of great importance, it can be recorded using Guardso mobile app and also shared with the manager instantly.
10. Find A Balance:
As earlier mentioned, private security guards should strike a balance between remaining professional and friendly. Their job might involve a range of situations such as emergencies or confrontations that they should be able to prioritize the important duties and avoid distraction.
What customer services skills do you think is an important part of the private security guards job? Do comment below to let us know.